Frequently Asked Questions

AHH specializes in therapeutic massage, including prenatal massage, postpartum massage, and natural labor stimulation/ labor induction massage; advanced aesthetics skin treatments and waxing; and physical therapy services (via our partner provider, The Body Resilient).

We recommend scheduling appointments in advance. We may be able to accommodate walk-ins depending on our availability, but this is not always possible or guaranteed. Please also note our front door may be locked in between service appointments for security purposes.

Meet Harmony AI, AHH’s friendly virtual assistant bot! Harmony AI is a big step forward in helping us provide faster, more efficient service. Feel free to ask Harmony AI any questions you might have. If you need more personalized attention, Harmony AI will notify our front desk, and someone from our team will follow up within 24 hours. We appreciate your patience as we integrate this new technology and continue working together to improve your experience.

To ensure efficient scheduling and allow others access to appointments, AHH has a 48-Hour Cancellation Policy. Cancellations made outside of the 48-hour cancellation window may be subject to a fee. Please visit our Policies page for more information.

AHH is committed to maintaining the highest level of health and safety. While AHH providers continue to wear face masks during service appointments and in common areas, masks are not required for clients and visitors visiting the space.

If you are not feeling well and need to cancel or reschedule, please notify AHH reception and/or the appropriate service provider at least 48 hours prior to your scheduled appointment time. AHH reserves the right to refuse services to anyone exhibiting Covid-19 symptoms. Cancellations with less than 48 hours advanced notice may incur a fee; please visit our policies page for full details regarding AHH’s 48-hour cancellation policy.

No need to bring anything with you!

We accept cash, check, and credit card payment options.

We offer a range of advanced skincare treatments, such as facials, chemical peels, facial and body waxing, and more. Please click here for more information regarding our advanced aesthetics services.

Yes, absolutely! We offer virtual consultations to discuss your individual needs and recommend the best treatment options and a plan for moving forward.

Yes! AHH is pleased to carry high-quality skincare and sunscreen products for purchase. Please ask your provider for more information at your next appointment.

It is always recommended you consult with your physician prior to receiving any aesthetics services or if you have any specific concerns. We will always make the appropriate considerations during your skin treatment to prioritize safety during pregnancy.

Yes, our spa is fully wheelchair accessible.

AHH is committed to maintaining the highest level of health and safety. While AHH providers continue to wear face masks, it is not required for clients and guests visiting the space.

You can book any waxing service online! Select skin treatments are also available to book online. If you are having trouble booking an advanced aesthetic service online, please email us at info@thenestmadison.com with your inquiry, including your name and contact information, the desired service, and some date(s)/time(s) you are available.

Your comfort and privacy is our top priority. AHH provides spacious treatment rooms where clients can undress with ease to a level they feel most comfortable with. Disposable undergarments are also available for your convenience. Your therapist will only undrape the area being worked on, allowing you to relax and fully enjoy the experience.

Unfortunately, we do not currently offer couples massages at this time. We do, however, offer a massage education workshop for pregnant couples. Please visit our workshops page for more information.

AHH accepts returns for eligible retail products up to 30 days from the original purchase date. To be eligible for return, products must be in the same condition as when purchased (unused, unopened, and in original packaging). Product returns meeting the eligibility conditions will be issued a full refund in the form of the original payment. Any products purchased during or as part of a promotion or special are considered final sale and not eligible for return. Click here to view our full policy regarding purchases and returns. 

Returning clients do not need to fill out any forms before coming in; however, new clients will be given a health intake and client consent form to complete upon arrival prior to receiving services.

We offer a variety of therapeutic massage modalities, including Swedish massage, Chinese Tui Na, acupressure, myofascial release, deep tissue, sports massage, and trigger point therapy. We also specialize in therapeutic perinatal massage services, including prenatal massage, postpartum massage, and natural labor stimulation/ labor induction massage.

Scientific research continues to demonstrate the benefits of therapeutic massage and its positive impact on both physical and mental well-being. Therapeutic massage can help alleviate stress and anxiety, encourage relaxation, soothe aching muscles, boost circulation, detoxify the body, and improve overall skin tone and elasticity. Experience the transformative power of healing touch by booking an appointment today.

While not required, we highly recommend checking with your physician and/or OB/GYN before receiving a prenatal massage, especially if you have any health concerns or your pregnancy is considered high risk.

Yes, AHH has three (3) designated client parking spots in The Gateway building parking lot where our business is located (each marked by a sign with our logo). Any other open spots that are not reserved by a neighboring business are free to use, however, please note additional parking is limited and available on a first-come, first-served basis.

Yes, absolutely! Gift certificates can be purchased online here or in person at your next appointment. Gift certificates may be returned up to three (3) days after purchasing. They are valid for two (2) years unless otherwise specified. Please visit our policies page for more details.