Policies

CANCELLATION POLICY: A Healer’s Hand + The Nest (AHH) prioritizes the time of both our valued clients and dedicated service providers. To ensure efficient scheduling and appointment accessibility, AHH maintains a 48-hour cancellation policy.

48-HOUR CANCELLATION POLICY

• Appointments can be canceled without penalty up to 48 hours in advance.
• Cancellations made within 24-48 hours of your scheduled appointment will incur a $25 fee.
• Cancellations made within 24 hours will result in a 50% service fee.
• No-shows and same-day cancellations will be charged the full appointment cost (100% service fee).

Within our standard 48-hour cancellation policy, AHH offers additional appointment scheduling flexibility for documented medical emergencies, unexpected severe weather impacting travel safety, and situations involving death/bereavement. If any of these circumstances apply, please contact us as soon as possible.

ADDITIONAL INFORMATION

• Front Door: Please note the front door may be locked in between service appointments for security purposes, but rest assured, we will be with you shortly.
• Late Arrivals: Arriving more than 15 minutes late may result in provider discretion to either shorten or reschedule the appointment. Same-day cancellation fees may apply.
• Prepaid Services: Same-day cancellations or no-shows for any appointments booked using prepaid services, including gift certificates, special discount packages, or memberships, will result in forfeiture of the prepaid service value.
• Rate Changes: AHH reserves the right to adjust provider/service rates at any time due to factors such as provider education/expertise, operational costs, client retention, workload capacities, etc.
• Scheduling: A valid credit card is required to secure your appointment. Failure to provide card information within 48 hours may result in appointment cancellation.

COVID-19 + FACE MASKS. AHH is committed to maintaining the highest level of health and safety. While most COVID-19-related regulatory guidelines have expired, AHH providers continue to wear face masks. Clients and visitors are not required to wear face masks but may choose to do so at their own discretion.

For upcoming appointments, we kindly ask that clients notify AHH reception and/or the appropriate service provider before scheduled appointment times if you are not feeling well and/or need to reschedule any booked services.

AHH reserves the right to refuse services to anyone exhibiting symptoms of COVID-19 or any other illness.

We collect information necessary for scheduling appointments, processing payments, and providing requested services. This information may include your name, contact details, appointment history, and any relevant health information you choose to share. We will never share your personal information with third parties without your consent, except as required by law. We utilize secure measures to safeguard your data and only authorized personnel have access. Please refer to our expanded Privacy Policy here.

• Gift certificates can be returned for a refund within 72 hours (3 days) of purchase. AHH gift certificates are valid for up to two years from the purchase date (unless otherwise specified). They cannot be redeemed for cash. Please bring a copy of your gift certificate (print or digital) to redeem at checkout.
• Pre-purchased packages must be used within one year of purchase. Pre-purchased packages are transferable but not refundable.

IMPORTANT NOTE

When using pre-purchased packages or gift certificates at checkout, please be aware that clients are responsible for paying any applicable price differences resulting from rate changes between the time of booking and actual appointment date.