Frequently Asked Questions

We are located at 600 Williamson Street, Suite F, Madison, WI 53703, in The Gateway building on the corner of Williamson Street and John Nolen Drive. Please note our front door may be locked in between service appointments for security purposes.

Yes, AHH has three (3) designated client parking spots in The Gateway retail building parking lot where our business is located (each marked by a sign with our logo). Any other open spots that are not reserved by a neighboring business are free to use, however, please note additional parking is limited and available on a first-come, first-served basis.

AHH is open daily, typically from 8am to 8pm. To find specific provider availability, please schedule an appointment here or contact us at (608) 442-4244 or emailing info@thenestmadison.com. Please note our front door may be locked in between service appointments for security purposes.

AHH is closed on the following holidays:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

To ensure efficient scheduling and appointment accessibility, AHH has a 48-Hour Cancellation Policy:

• More than 48 hours’ notice: Cancel or reschedule without penalty.
• Less than 48 hours but more than 24 hours’ notice: A $25 fee applies.
• Less than 24 hours’ notice: A fee equal to 50% of the scheduled service applies.
• No-shows and same-day cancellations: The full appointment cost will be charged.

Policy Exceptions

We understand that life can be unpredictable. Within our standard 48-hour cancellation policy, we offer flexibility in the following circumstances:

• Medical emergencies: A sudden, serious illness or injury requiring hospitalization affecting you or a close family member (including childbirth). Please note documentation may be requested.
• Unexpected severe weather: Severe weather conditions or events (e.g. natural disasters, storms, or weather warnings) that significantly impact travel safety and/or spa accessibility.
• Death/Bereavement: The passing of a close family member or companion.

If one of these situations applies, please contact us as soon as possible at 608-442-4244. If you’re unable to speak with someone, please leave a voicemail, and we will follow up with you.

Additional Information

Booking Requirements: A valid credit card is required to secure your appointment. You will be provided a secure link to upload your credit card information. Failure to provide card information may result in appointment cancellation. Please note some appointment types may require a non-refundable deposit.

Front Door Lock: Please note the front door may be locked in between service appointments for security purposes, but rest assured, someone will be with you right away.

Late Arrivals: Arriving more than 15 minutes late may result in provider discretion to either shorten or reschedule the appointment. Same-day cancellation fees may apply.

Prepaid Services: Same-day cancellations or no-shows for any appointments booked using prepaid services, including gift certificates, special discount packages, or memberships, will result in forfeiture of the prepaid service value.

Rate Changes: AHH reserves the right to adjust provider/service rates at any time due to factors such as provider education/expertise, operational costs, client retention, workload capacities, etc.

We understand that unexpected circumstances can arise, and we’ve carefully crafted our 48-hour cancellation policy to balance flexibility for clients with fairness to our providers. In our industry, providers are compensated based on their scheduled appointments. Missed appointments, even due to illness, directly impact their livelihood.

Thank you for understanding and respecting our policy—it allows us to honor our team’s time and ensure they are fairly compensated while continuing to provide the high-quality care and service you expect.

We understand that illness can be unpredictable, and we want you to prioritize your health. To ensure we can continue providing the best care to all our clients and support our small team of providers, however, we kindly ask for at least 48 hours’ notice to cancel or reschedule your appointment.

If notice is given less than 48 hours before your appointment, our standard cancellation fees will still apply. Please understand in our industry, providers are compensated based on their appointments and that cancellations — regardless of the reason — can directly affect their livelihood. In the event of an early cancellation where it may not be possible to rebook the designated timeslot, this policy ensures our providers are still fairly compensated for their time. 

The only exceptions to this policy are documented medical emergencies, such as a hospital admission, death/bereavement of a close family member or companion, and/or unexpected severe weather impacting travel safety (such as a natural disaster, storm, or weather warning). If you believe this applies to your situation, please let us know as soon as possible by calling 608-442-4244. If you are not able to speak with someone, please leave a voicemail, and we will follow up with you as soon as possible. 

We sincerely appreciate your understanding and support in helping us maintain a thriving space for healing and wellness.

We recommend scheduling appointments in advance. We may be able to accommodate walk-ins depending on our availability, but this is not always possible or guaranteed. Please also note our front door may be locked in between service appointments for security purposes.

AHH is committed to maintaining the highest level of health and safety. While AHH providers continue to wear face masks during service appointments and in common areas, masks are not required for clients and visitors visiting the space.

If you are not feeling well and need to cancel or reschedule, please notify AHH reception and/or the appropriate service provider at least 48 hours prior to your scheduled appointment time. AHH reserves the right to refuse services to anyone exhibiting Covid-19 symptoms. Cancellations with less than 48 hours advanced notice may incur a fee; please visit our policies page for full details regarding AHH’s 48-hour cancellation policy.

AHH is committed to maintaining the highest level of health and safety. While AHH providers continue to wear face masks, it is not required for clients and guests visiting the space.

Most of AHH’s massage therapy services can be booked online, including therapeutic massage, prenatal massage, and postpartum massage. You can also book physical therapy services online.

Regarding our Advanced Aesthetics skin treatments and waxing services. You can book any waxing service online! Select skin treatments are also available to book online. Please visit our Book Appointment page to view Advanced Aesthetics services available to book online.

If you are having trouble booking an Advanced Aesthetics service online, please email us your inquiry to info@thenestmadison.com, including your name and contact information, the desired service, and some date(s)/time(s) you are available.

Our online scheduling system allows clients to book appointments up to three months in advance. If you’re not seeing any available times, it could be because:

• Our providers are currently booked for the next three months. We recommend checking back periodically as cancellations may open up new slots.
• The date range you selected may be fully booked. Try expanding your search window by a few weeks or browsing different days of the week.

If you have any questions or need help finding an appointment, feel free to contact us directly at 608-442-4244 or info@thenestmadison.com.

Yes, our spa is fully wheelchair accessible.

Meet Harmony AI, AHH’s friendly virtual assistant bot!

Harmony AI is a big step forward in helping us provide faster, more efficient service. Feel free to ask Harmony AI any questions you might have.

If you need more personalized attention, Harmony AI will notify our front desk, and someone from our team will follow up within 24 hours. We appreciate your patience as we integrate this new technology and continue working together to improve your experience.

Unfortunately we do not accept insurance at this time; however, many of our clients use HSA/FSA accounts to get reimbursed. Please let us know at checkout if you would like a printed copy of your receipt. 

Our appointment times include more than just hands-on treatment. Each session also allows time for client intake or consultation, room preparation, and checkout. This ensures your provider can give you the full treatment duration you expect, without rushing the beginning or end of your visit.

Yes. We provide therapeutic services to clients ages 13–17 with parent or legal guardian consent.

• We do not offer services to children under age 13.

• Ages 13–15 must have a parent or guardian in the treatment room during the service.

• Ages 16–17 may receive services alone once all required consent and intake forms are completed in advance.

Teens ages 16 and older may attend their appointment independently only if the parent or legal guardian has submitted all required consent and intake forms ahead of time. For ages 13–15, a parent or guardian must remain in the treatment room throughout the service.

AHH balances restorative Eastern healing practices with cutting-edge science and technology to provide premier therapeutic massage and continuing education services, including prenatal massage, natural labor stimulation/labor induction massage, and postpartum massage, as well as a pregnant couples massage training workshop and infant massage instruction course; advanced aesthetics skin treatments and waxing; and physical therapy services emphasizing visceral manipulation and pelvic floor health.

As part of our Advanced Aesthetics services, we offer a range of advanced skincare treatments, such as facials, chemical peels, facial and body waxing, and more. Please click here for more information regarding our Advanced Aesthetics services.

Yes, absolutely! We offer virtual consultations to discuss your individual needs and recommend the best treatment options and a plan for moving forward.

It is always recommended you consult with your physician prior to receiving any aesthetics services or if you have any specific concerns. We will always make the appropriate considerations during your skin treatment to prioritize safety during pregnancy.

We understand that many clients have questions about using skincare products containing vitamin A—such as retinol—during pregnancy. According to scientific research and global cosmetic regulations, it is extremely unlikely that topical vitamin A in regulated concentrations poses a health risk during pregnancy. This is because the active molecules in cosmetic products are not absorbed into the bloodstream the same way as oral vitamin A (which should be avoided unless prescribed by your healthcare provider).

Environ, one of our trusted skincare lines, follows strict global safety standards. All Environ products are reviewed by independent regulatory bodies to ensure they meet safety requirements. If a product is not safe for use during pregnancy, it will carry a clear warning. We encourage you to learn more about Environ products and navigating skincare during pregnancy by reading this Environ FAQ article.

While AHH’s professional-grade skincare products are generally considered safe for use during pregnancy, we always recommend discussing any skincare concerns with your provider and letting your aesthetician know if you’re pregnant or breastfeeding so we can tailor your treatments and homecare safely.

We use professional-grade skincare products that are backed by science and trusted for their effectiveness. Our go-to brands include Environ, known for its results-driven formulations with active ingredients like vitamin A; Colorescience, which offers mineral-based sun protection and skin-perfecting treatments; and Hydrafacial, a leading brand in advanced skin health technology. These lines allow us to customize treatments for a wide range of skin types and concerns, helping you achieve lasting, visible results.

We offer a variety of therapeutic massage modalities, including Swedish massage, Chinese Tui Na, acupressure, myofascial release, deep tissue, sports massage, and trigger point therapy. We also specialize in therapeutic perinatal massage services, including prenatal massage, postpartum massage, and natural labor stimulation/ labor induction massage.

Scientific research continues to demonstrate the benefits of therapeutic massage and its positive impact on both physical and mental well-being. Therapeutic massage can help alleviate stress and anxiety, encourage relaxation, soothe aching muscles, boost circulation, detoxify the body, and improve overall skin tone and elasticity. Experience the transformative power of healing touch by booking an appointment today.

Unfortunately, we do not currently offer couples massages at this time. We do, however, offer a massage education workshop for pregnant couples. Please visit our workshops page for more information.

We’re happy to accommodate small group bookings with advance notice (ideally 3–4 weeks). While we aren’t able to perform two massages in the same room, we can coordinate multiple services—such as massage or skincare treatments—to take place at the same time in separate rooms.

We can accommodate up to three guests at once, depending on provider availability. To schedule a group visit, please email us at info@thenestmadison.com with your preferred dates, times, and service types, and our team will be happy to assist.

While not required, we highly recommend checking with your physician and/or OB/GYN before receiving a prenatal massage, especially if you have any health concerns or your pregnancy is considered high risk.

Prenatal massage is a wonderful way to soothe common pregnancy aches and pains, improve sleep quality, and promote relaxation and well-being. It may also help reduce stress and anxiety, and even improve circulation. While it is generally safe to begin massage therapy at any point during pregnancy, we recommend consulting with your doctor before booking an appointment to ensure it’s right for you.

Please visit our Team page to view our current service providers with links to individual bio pages for each staff member.

No need to bring anything with you!

Your comfort and privacy is our top priority. AHH provides spacious treatment rooms where clients can undress with ease to a level they feel most comfortable with. Disposable undergarments are also available for your convenience. Your therapist will only undrape the area being worked on, allowing you to relax and fully enjoy the experience.

Typically, returning clients do not need to fill out any forms before coming in; however, if anything regarding your health has changed, we kindly ask that you alert your provider regarding any updates or new information.

New clients will be asked to complete a comprehensive AHH Client Intake and Health History form. We will also have you review/acknowledge our spa policies and provide your informed consent upon arrival prior to receiving services.

We ask that new clients complete a comprehensive client intake and health history form prior to your first visit. This can be done either onsite after you physically arrive for your appointment or online via our secure form, which can be emailed to you ahead of time.

During your first visit, your provider will review your intake form and discuss any potential areas of concern with you. This process helps us tailor your spa experience to your unique needs and keep you safe in our care. All information shared with us is kept highly confidential and is compliant with HIPAA regulations.

We take your privacy seriously and follow strict protocols to protect your personal and health information. All client forms are processed through Mindbody, a secure platform that is HIPAA compliant. This means your information is encrypted, stored safely, and handled in accordance with federal privacy standards for protected health information (PHI).

We accept cash, check, and credit card payment options.

Yes! AHH is pleased to carry high-quality skincare and sunscreen products for purchase. Please ask your provider for more information at your next appointment.

You can request skincare products from your provider during your appointment or by filling out our Skincare Products Request Form, which connects you with our Advanced Aesthetics team.

If you’re looking for Colorescience® products, you can also shop directly through our online store.

AHH accepts returns for eligible retail products up to 30 days from the original purchase date. To be eligible for return, products must be in the same condition as when purchased (unused, unopened, and in original packaging). Product returns meeting the eligibility conditions will be issued a full refund in the form of the original payment. Any products purchased during or as part of a promotion or special are considered final sale and not eligible for return. Click here to view our full policy regarding purchases and returns. 

Yes, absolutely! Gift certificates can be purchased online here or in person at your next appointment. Gift certificates may be returned up to three (3) days after purchasing. They are valid for two (2) years unless otherwise specified. Please visit our policies page for more details.

To redeem your gift certificate, simply bring the physical certificate or a digital confirmation number with you to your appointment. Our staff will be happy to verify its authenticity and apply the value towards your service.

Tip: Please have your gift certificate information readily available to help expedite the checkout process.

To redeem a promotion or special offer, simply bring either a physical copy or digital confirmation with you to your appointment (this could be as simple as a screenshot showing the full discount/offer). Our staff will be happy to verify its authenticity and apply the value towards your service.

Note: Please have your promotion information readily available to help expedite the checkout process. Promotions/discounts cannot be stacked and all terms outlined within the offer strictly apply.